Friday, February 22, 2008

Worth Revisiting - Teachable Moments, Hypocrites, and Client Dialog

Sometimes, it's worth looking back and reminding folks of the great content that is on this blog that you, dear reader, may have missed because you weren't reading, say, last January!

At least the Hypocrite Knows Right from Wrong

I have a great regard for photojournalist P.F. Bentley. Back in 1989, when I was a young, inexperienced buck, I ran across P.F. in San Francisco while I was covering the San Francisco Earthquake and he and I talked for awhile. We looked on with amazement as another photojournalist took some "police line do not cross" yellow tape and moved it so it looked better in her photo. We both shook our heads at this ethical breach, yet I was probably more shaking my head because PF was, not because I disagreed, but because, I was taking a que from him, as he affirmed what I knew to be wrong.

PF was celebrated by the President of Time in this article, which reads, in part, "...Gingrich's heady first 100 days were documented close-up by TIME's prizewinning photographer P.F. Bentley. "P.F.'s passion is recording history as it happens," says picture editor Michele Stephenson. "He has great instincts, and he gets rare access because his subjects trust him."

Yet, this trust seemed to actually not carry much weight with the folks at Time, when they devolved their contract with onerous additional rights demands without increasing compensation to their contributors several years back.....CONTINUE READING!
Teachable Moments
There are times where you are more susceptible to learning-and retaining-knowledge than others. Take the proverbial parent who said to me once "Johnny, don't touch that hotplate, it's hot. That's what cooks the pancakes." and what did I do? Defiantly looked at my mother square in the eyes, and put my hand on it. Lesson learned.

It's when you sign a contract with bad terms in it that you learn not to do it again. It's when you estimate an assignment for a portrait that is outdoors and that you will be using a large softbox on it, and you don't include an assistant to keep hold of the soon-to-be airborne softbox, lightstand, and flash head, that you learn to always book atleast one assistant for an outdoor assignment. It's a costly mistake to repair that head, one that you cannot pass on to the client and must now absorb.....CONTINUE READING!
Wise Words for your Client Dialog - When there's a problem or Question
Woe be the photographer who does not respect the value of customer service as a key to their longevity in the business. Your choice of words can make a big difference when dealing with clients and ensure that you keep them coming back....CONTINUE READING!
Now, go check them out, and don't forget, there's over a year's worth of insights (and a few rants!) that are worth reading!

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1 comments:

Anonymous said...

Be a Weeble with overwhelming good manners. That's the ticket.

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