Friday, January 12, 2007

Wise Words for your Client Dialog - When there's a problem or Question

Woe be the photographer who does not respect the value of customer service as a key to their longevity in the business. Your choice of words can make a big difference when dealing with clients and ensure that you keep them coming back. Consider these two sets of sentiments, from the book Customer Service for Dummies:

Just choosing how you convey these simple sentiments can make a world of difference during your brief client interaction on the phone when you are working to resolve a client concern or get information that may not be readily available.

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