TIPS60 - Delivering To Clients When You Say You Will

Here is another of our videos offering tips and inisights into the business of photography. a transcript of the video is included after the jump.

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TRANSCRIPT:Here a few thoughts on delivering when you say you will to your clients if not sooner. I'm John Harrington. Here's the thing about delivering images, nobody likes it when you're late. You don't like it when a clients late, clients don't like it when you're late, but ultimately when you're delivering your images after the shoots been done you want to absolutely make certain you're delivering your images on time. If you can deliver them a little sooner, that's great. We do charge a rush charge with our clients if our turnaround time is two business days but the clients want it same day or or next day there is an additional charge, because they're asking for us to bump them up in front of everybody else to do the post production work necessary to get the images done. But it's important to make certain that you deliver those images when you say you will. If you can deliver them sooner, a little bit sooner that's great. If you're offering the client that courtesy to accelerate the turnaround with no additional charges thats your prerogative. But you want to make sure you have a schedule of when you say deliver the images so the client knows when to expect them.

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Alamy's Fuzzy Math: When a 10% Royalty Reduction isn't 10%

Alamy recently announced they would be adjusting the percentage of royalties they would be paying by 10% - in their favor. The reality, is, though, that it's actually going to impact your revenue by much more than that. It is important to note that Alamy pays one rate to the photographer when they have a "Direct" sale via their website, and one rate to the photographer after an Alamy "Distributor" (a.k.a. sub-agent) licenses an image, so both are provided. Here's how their numbers break down:

Alamy's 10 point Royalty Rate Reduction	Direct Sales	Distrib Sales
Previous Royalty Rate to Phototographers	60%	40%
New Royalty Rate to Photographers (10 percentage point reduction)	50%	30%
Commission Paid by Alamy to Distributors on their Sales (unchanged)	NA	40%
Example: $1000 gross sale	Direct Sales	Distrib Sales
Gross Revenue Received by Agency	$1,000	$1,000
Distributor Commission	$0	$400
Net Sale After Distributor Commission	$1,000	$600
Effect on Alamy's Share of Sales Revenue	Direct Sales	Distrib Sales
Alamy Old Share of the Revenue	$400	$200
Alamy's New Share of the Revenue	$500	$300
By Dropping Photographer's Royalty by 10 points, Alamy Increased Revenue	25%	50%
Effect on Photographers' share of Sales Revenue	Direct Sales	Distrib Sales
Photographer's Old Share of the Revenue	$600	$400
Photographer's New Share of the Revenue	$500	$300
Alamy's 10 point drop in Photographers Royalties Reduced Photographers' Revenue	17%	25%
Can this royalty reduction ultimately increase revenues to photographers?
Alamy has implied that this reduction in photographers' royalties will be invested into improvements that will result in increased gross sales revenues, and by extension, increased revenues for photographers. To increase gross sales revenues, Alamy must either increase its prices to customers (doubtful) or grow its sales, or both. Let's do the numbers.
How much would Alamy need to increase sales in order to provide photographers with the same revenue received under the old royalty rate?	Direct Sales	Distrib Sales
After reducing royalties by 10 points, Alamy must increase sales by these percentages in order to provide the same revenue to photographers. Note: This is the minimum, providing 0% benefit to photographers. To provide any benefit to photographers, Alamy would need to beat these percentages:	20%	33%
Do you believe that given current market conditions and trends, Alamy will successfully increase worldwide direct sales by a minimum of 20% and worldwide distributor sales by a minimum of 33% ? If they don't hit these minimum targets, photographers will experience drastic reduction in royalty revenues from Alamy. If they hit these minimum targets, photographers will be revenue neutral.
If Alamy successfully grows its sales so as to meet the growth percentages indicated in the above section, what is the benefit to Alamy?	Direct Sales	Distrib Sales
If Alamy achieves sufficient sales growth to provide photographers with the same revenue received by photographers under the old percentage (0% benefit to photographers), the net revenue to Alamy after paying photographers/distributors will have grown by:	50%	100%
Although Alamy is unlikely to increase its prices to customers, it is helpful to consider an example. Using the $1000 example sale referenced above, let's see how much Alamy would need to increase its prices in order to provide photographers with the same royalty revenue received before the 10 point royalty reduction.
	Direct Sales	Distrib Sales
Example: gross revenue on a sale	$1,000	$1,000
The royalty revenue to the Photographer at the old royalty rate was	$600	$400
To provide that same revenue to the photographer under the new royalty rate, Alamy would need to increase that $1000 sales price to	$1,200	$1,333.33
This increase in pricing to customers would be	20%	33%
Alamy's Share of the $1000 sale before dropping photographer's royalties and before increasing sales was	$400	$200
The amount received by Alamy under the new scheme, after increasing sales sufficiently to provide photographers with the same revenue as photographers received previously	$600	$400
Amount of the increased revenue to Alamy	$200	$200
By decreasing photographers' royalty rate and by then increasing sales sufficiently to provide photographers with the same royalty revenue as received under the old royalty rate (a 0% benefit to photographers), revenues retained by Alamy increase by	50%	100%

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Is this fair? Well, it's a business decision. However, let's take a step back. The 50/50 percentage hasn't been fair for at least a decade. Why?

Back in the analog days, it cost money for a New York-based stock photography agency to receive, catalog and store your images. Once that effort was made, when a call came in, for, say, a Time Magazine stock request, an image license for 1/4 page was about $250. There was physical labor involved in locating the image, filling out the tracking sheet and delivery memo, packaging the image for shipping, and then, when the image was returned, confirm the image wasn't damaged, and then re-file it, all for a 50/50 split of $250, or $125 to the stock house. I'll even include a few years where the stock house was converting their libraries from analog to digital, and so they incurred those costs.

Now, it's all digital, with little to no human interaction required, yet not only did the 50/50 split persist, but it's eroding away even further, and unfair.

Now more than ever, photographers need to be their own distributors. You will see Getty Images making a similar shift in percentages in the near future. We'll tell you why, when they announce it.

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